NDIS plan management · Wollongong

NDIS plan management in Wollongong

Good Plan Management is a new Wollongong-based NDIS plan management service. We pay your providers, check your invoices and track your budget, with a dedicated plan manager who gets to know your plan. Based in Wollongong, supporting participants right across the Wollongong City area, from Helensburgh in the north to Dapto in the south – and Australia-wide.

What is NDIS plan management?

Plan management is one of three ways your National Disability Insurance Scheme (NDIS) plan can be managed. A plan manager pays your providers on your behalf, checks each invoice against your plan, and keeps track of what you have spent and what is left. It is funded separately by the NDIS, so there is no cost to you.

Plan management sits in the middle. You keep the freedom to use both registered and unregistered providers, without taking on the admin yourself. Read a fuller explainer on what NDIS plan management is.

Why choose a Wollongong-based plan manager?

Your plan manager does not have to be local. But there are real reasons to choose one who is.

In Wollongong, the Local Area Coordination (LAC) partner that helps participants connect with the NDIS is Uniting, delivering the Partners in the Community programme from its Wollongong office. A plan manager is a separate part of your plan: the LAC helps you build and use your plan, and your plan manager handles the invoices and budget once it is in place.

Across Wollongong City the provider mix is its own thing – a blend of established services in the city and smaller, independent providers in the northern and southern suburbs. We are based here, so we know that landscape and the providers you are likely to be working with.

Being local also means we can sit down with you, your family or your Support Coordinator in person when that helps. Plenty of plan management happens by phone and email, and we are good at that too. But when a face-to-face conversation is the right one, we are around the corner, not on the other side of the country.

Who we help in the Illawarra

Participants and families

If you want the freedom to choose any provider without becoming a part-time bookkeeper, plan management is for you. We handle the invoices and the budget tracking, so you and your family can get on with the rest of life.

Support Coordinators

You recommend a plan manager every week. We aim to be the one that quietly disappears into the background – a dedicated plan manager who gets to know your participants, fast invoice processing, and a direct line to a real person when you need to escalate something.

Providers

Local providers want to be paid promptly and without chasing. We check invoices carefully and pay them on time, so the people you support are not caught in the middle of a payment delay.

Carers and nominees

If you manage the day-to-day for someone else, you want visibility without becoming the messenger. We give you clear budgets and statements you can actually read, with consent.

How it works

Getting started with a plan manager is simpler than people expect.

Register your interest.
Tell us a little about your plan and where you are. There is no cost to you and no obligation. You can also ask your Support Coordinator to introduce us.
We confirm the fit.
A short conversation to understand your plan, your providers and what you need. If we are not the right plan manager for you, we will say so.
We handle the setup.
We send the service agreement, get it signed, and handle the NDIA-side activation. The NDIA includes plan-managed funding on request, separately from the rest of your plan.
We get to work.
You get a dedicated plan manager who knows your plan. We pay your providers, check every invoice, track your budget and keep you in the picture.

Areas we serve

We are based in Wollongong and support participants right across the Wollongong City area, from Helensburgh to Dapto – and Australia-wide, remotely.

Northern suburbs

Helensburgh, Stanwell Park, Thirroul, Bulli, Woonona, Corrimal

Wollongong and the city

Wollongong, Fairy Meadow, Figtree, Port Kembla, Warrawong

Southern suburbs

Unanderra, Berkeley, Dapto, Kanahooka, Windang, Yallah

Not on the list? If you are an NDIS participant anywhere in Australia, we can still support you. Get in touch and we will let you know how we can help.

Common questions

Do you only work with people in Wollongong?

No. We are based in Wollongong and we know the Wollongong City area well, from Helensburgh to Dapto, but plan management is delivered remotely as much as it is in person. We support participants across Wollongong City, and Australia-wide.

Does it cost me anything to have a plan manager?

No. Plan management is funded separately by the NDIS, on top of the funding for your supports. It does not come out of the budget for your other supports, and there is no out-of-pocket cost to you.

Can I use a local Illawarra provider who is not NDIS-registered?

Yes. One of the main reasons people choose plan management is that it lets you use both registered and unregistered providers. That matters in a regional area, where some of the providers you want to see are smaller and unregistered.

I already have a plan manager. Can I switch to you?

Yes. You can change plan managers without waiting for your next plan. The NDIA needs to approve the change but typically does. We handle the paperwork so the switch is not a job for you.

Will I get the same person each time, or a call centre?

You get a dedicated plan manager who gets to know your plan, your providers and your goals – not a queue and not a shared inbox. When you call, you are talking to someone who already knows your situation.

How do I add plan management to my NDIS plan?

Ask for it. Tell your planner or Local Area Coordinator (LAC) that you would like a plan manager, and the NDIA includes plan-managed funding on request. If your plan is already in place, you can ask for a plan change rather than waiting for your next review.

Wollongong · pre-launch

A new NDIS plan management service in Wollongong. And we’d like to be a good one.

We are pre-launch and pending NDIS registration, and we are talking to participants and Support Coordinators across the Illawarra now. If you are looking for a plan manager who will know your plan and not lose track of you, register your interest below and we will be in touch.

Choosing between plan managers? What makes a good NDIS plan manager.

Opening soon